SHOP POLICIES  

All of Cotswold Crafting  products are handmade which means that no two products are ever exactly the same so there may always be a slight variation from the photo shown. Please contact us if you would loke a custom or personalised item.

1:ORDERS

Most Orders are processed within 3 working days often sooner.

You will receive an email confirmation at each stage, once your order has been placed and dispatched.

Contact us if you wish to place a custom order or request personalisation as we can do this for all our products.

Please allow longer for processing if you have ordered a personalised or custom Item. 

2:SHIPPING

We ship Worldwide

For UK shipping please allow 7 days from despatch date

For international shipping please allow 14 days from despatch date

Shipping is either with Royal mail or by courier depending on location and parcel size.

Shipping is offered free on all orders over £100.

You will recieve an email once your order has shipped.

3:GIFT SHIPPING

We are more than happy to ship your item direct to a gift recipient if requested to do so. If you would like you item guft wrapped please contact us after placing your order and we will happily do this for you. 

4:RETURNS

If you are unhappy with your order you can return the item to us within 30 days and we will issue a full refund.

Please note we do not accept returns on personalised or custom items unless there is a fault in them.

© 2023 by Lilou Paperie. Proudly created with Wix.com